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Terms & Conditions

The terms that govern use of this website and engagements with Vantik's advisory services.

Last updated: 10 May 2025  ·  Effective date: 10 May 2025

1. Definitions

"Agreement"
— these Terms & Conditions, together with any engagement letter or scope document signed between the parties.
"We / Us / Our / Vantik"
— Vantik, Suite 9-3, Menara Prudential, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
"You / Client"
— the individual or organisation accessing this website or engaging our services.
"Services"
— the performance metrics review, KPI framework design, dashboard advisory and retainer services described on this website.
"Deliverables"
— written notes, frameworks, dashboard layouts, workshop materials and other outputs produced during an engagement.
"Website"
— the site at vantik.biz.

2. Acceptance of Terms

By accessing this website or engaging our services, you confirm that you have read and agree to these terms. If you are acting on behalf of an organisation, you confirm you have authority to bind that organisation.

Our services are intended for businesses and professionals. Use by individuals under 18 years of age is not permitted.

3. Service Description

Vantik provides advisory services in performance measurement and KPI dashboard design. Our three current service offerings are described on this website. Specific scope, deliverables and timelines are confirmed in a written engagement letter prior to commencement.

Services are available to clients in Malaysia and, where practicable, internationally via remote engagement. We reserve the right to decline or discontinue any engagement at our discretion, with written notice.

We do not warrant that this website will be available without interruption. Scheduled maintenance or technical issues may temporarily affect access.

4. Client Responsibilities

When engaging our services, you agree to:

  • Provide accurate and complete information relevant to the engagement
  • Make relevant staff or materials available within agreed timelines
  • Respond to queries in a reasonable timeframe to allow work to proceed
  • Use this website only for lawful purposes
  • Not copy, reproduce or redistribute our website content without prior written consent
  • Not use automated tools to scrape or extract content from this website

5. Intellectual Property

All content on this website — including text, visual design, frameworks and methodology descriptions — remains the intellectual property of Vantik unless stated otherwise.

Deliverables produced during a paid engagement are provided to you under a non-exclusive licence for your internal business use. They may not be sublicensed, sold or distributed to third parties without our written consent.

We retain the right to reference the general nature of engagements (without identifying you) for the purpose of describing our work experience.

6. Payment Terms

Fees are quoted in Malaysian Ringgit (RM) as set out in the engagement letter. Payment terms are confirmed prior to commencement and typically require a deposit before work begins.

If an engagement scope changes materially at your request, we will agree revised fees in writing before proceeding.

Refunds are considered on a case-by-case basis. Where an engagement has not yet commenced, amounts paid in advance may be refunded less any preparatory costs incurred. Once meaningful work has commenced, fees for completed phases are non-refundable. We will always communicate clearly before any refund decision is made.

7. Engagement Conduct

Each engagement is conducted under a written scope document. Timelines are estimates based on normal progress and your availability. Delays caused by client-side factors may require timeline adjustments.

Materials shared with us during an engagement are treated as confidential and are not shared with third parties without your consent, except as required by law.

Our advisory work provides observations and recommendations. Decisions on how to act on those recommendations remain entirely with your organisation.

8. Disclaimers

Our services constitute business advisory only. Nothing provided by Vantik constitutes legal, financial, accounting or regulatory advice. Where such advice is required, we recommend you engage the appropriate licensed professional.

This website and its content are provided on an "as available" basis. We make reasonable efforts to ensure accuracy but do not warrant that the information is current, complete or suitable for any particular purpose.

Advisory engagements reflect our professional judgement based on information available at the time. Business outcomes depend on many factors outside our control.

9. Limitation of Liability

To the extent permitted by Malaysian law, Vantik's liability in connection with any engagement or use of this website is limited to the fees paid for the specific engagement in question.

We are not liable for indirect, consequential, incidental or special losses, including loss of profit, loss of data or business interruption, whether arising from contract, negligence or otherwise.

Nothing in these terms excludes liability for fraud, personal injury or any other matter that cannot be excluded under applicable law.

10. Indemnification

You agree to hold Vantik harmless from claims, losses or expenses arising from your misuse of our website or services, breach of these terms, or provision of inaccurate information during an engagement.

11. Termination

Either party may terminate an engagement by giving written notice as set out in the engagement letter. Fees for work completed up to the termination date are payable.

Confidentiality obligations, intellectual property terms and limitation of liability survive termination of any engagement.

12. Dispute Resolution

These terms are governed by the laws of Malaysia. In the event of a dispute, the parties will first attempt to resolve the matter informally by written correspondence. If resolution is not reached within 30 days, either party may refer the matter to mediation under the rules of the Malaysian Mediation Centre before commencing formal proceedings.

The courts of Malaysia shall have exclusive jurisdiction over any unresolved disputes.

13. General Provisions

  • Entire agreement: these terms and any engagement letter constitute the complete agreement between the parties on the matters described.
  • Severability: if any provision is found unenforceable, the remaining provisions continue in full effect.
  • Waiver: failure to exercise a right under these terms does not constitute a waiver of that right.
  • Assignment: you may not transfer your obligations under these terms without our written consent.
  • Notices: written notices should be sent to the address or email below.

14. Changes to These Terms

We may revise these terms from time to time. The "Last updated" date above will reflect any changes. Continued use of this website after changes take effect constitutes acceptance. For ongoing engagements, material changes will be communicated directly.